Refund policy

Last Updated: June 21, 2026

REFUND POLICY

We hope you love your purchase. If something isn't right, we accept returns within 30 days of delivery on both Canadian and US orders, subject to the conditions below.

By placing an order with us, you agree to the terms outlined in this policy.

RETURN WINDOW

Returns are accepted within 30 days of the delivery date. Requests made after this window may not be eligible.

CONDITION OF ITEMS

To be eligible for a return, items must be unused and in their original packaging, with any tags or seals intact and free from damage. We reserve the right to refuse returns that do not meet these conditions.

NON-RETURNABLE ITEMS

The following are final sale and cannot be returned or exchanged: gift cards, clearance or final-sale items, and [list any other non-returnable or hygiene-related items here, or remove this line if everything is returnable].

HOW TO START A RETURN

To begin a return, email us at support@milamaison.com with your order number, the item or items you'd like to return, and the reason for your return. We'll respond within 1–2 business days with next steps. Please wait for our instructions before sending anything back.

REFUNDS

Once we receive and inspect your return, approved refunds will be issued to your original payment method or as store credit, based on your preference, within [5–10] business days of approval. Please note that original shipping costs are non-refundable.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect. We recommend using a tracked service to ensure your return arrives safely, as we cannot process a refund for a return that does not reach us.

EXCHANGES

We're happy to offer an exchange for the same item in a different option, as long as stock allows. If the item is unavailable, you may choose store credit or a refund instead.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@milamaison.com with your order number and a photo. We'll arrange a prompt replacement or refund at no cost to you, including return shipping. This applies to both Canadian and US orders.

CUSTOMS, DUTIES, AND TAXES

Cross-border customers are responsible for any customs fees, import duties, or taxes imposed by their country's authorities. These charges are not included in your order total. If a package is refused or returned due to unpaid customs charges or incorrect address information, we cannot issue a refund or reshipment.